Student Complaint Process
We are committed to maintaining a supportive and professional learning environment.
Step 1: Informal Resolution
Students should first attempt to resolve complaints directly with the instructor or staff involved.
Step 2: Written Complaint
If unresolved, submit a written complaint to the School Director including:
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Your name
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Program
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Date of incident
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Detailed description of the issue
The school will respond within 10 business days.
Step 3: Administrative Review
If still unresolved, the School Director will conduct a full investigation and provide a final decision within 30 days.
External Agencies
Students may also contact regulatory agencies:
California Department of Public Health (CDPH) – Nurse Assistant Program
Bureau for Private Postsecondary Education (BPPE)
Website: www.bppe.ca.gov
No student will face retaliation for filing a complaint.